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        Returns Information 

        We know most of you come back happy with your order. But sometimes, things may not match your expectations. Please contact us before sending your item back, email us over at contact@urbanretro.co.uk with your name and order number.

        We accept returns on items up to 7 days following payment, you will not be able to return your item if you surpass the 7 day period. We do accept returns, full amount of the item will be refunded in store credit. If you have received free shipping on your item, this will be deducted from your store credit. To be eligible for a return, the item must be unworn and matching our description.

        If you return an item to us after the 7 day period then we will request the postage costs to return the item back to you.

        Please note, all store credit transactions are final. We don't take returns on exchanged or discounted items.

        During the COVID-19 pandemic, we won't be able to exchange or accept returns on jewelry