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| Returns and Exchanges |
Returns policy
If you are not completely satisfied with any clothing or vinyl toy received you may return them to us in their original condition within 28 days of receipt of delivery, you can exchange your item within a period of 28 days from receipt of your order.
Returns process:
If you would like to return an item please email us and we will send you a return form for you to print out and send with the item. Please email all return enquiries to:
returns@urbanretro.co.uk
Please print out the return form and include details of the product, date of purchase, reason of return and your personal information send with the item to the following address:
UrbanRetro Ltd
Top Floor, 105 Loughborough Road
Brixton, London
SW9 7TD
If the item arrives in an unsuitable condition for us to resell the return request will be declined. Goods claimed to be damaged and without original tags may also be declined.
The cost of returning the item to us is your responsibility. We recommend that you use a recorded delivery service that insures you for the value of the goods as the product is your responsibility until it reaches us.
Refunds
We cannot provide a refund or exchange until a return has successfully reached us.
Once the product has reached us in an acceptable condition we will refund the amount you paid for the product (not including P&P) to your credit/debit card within 14 working days.
Exchanges/Credit notes
We will exchange your item for another item subject to availability.
If you wish to receive a credit note instead of an exchange or refund we can issue you with a credit note which will allow you to purchase an item to that value for 12 months.
Please email us on returns@urbanretro.co.uk if you prefer this option.
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